product support
295ml foam sensor pump

product support
295ml foam sensor pump

troubleshooting

Unit not charging.

1. Press and hold power button for 1 second to make sure the unit is on (green indicating light).
2. Ensure the charging puck's magnet tips are securely attached to the unit's charging dock magnets. The cord should be facing away from the dispensing valve.
3. If you do not see a blinking green indicator light while charging, the unit battery power could be really low so wait 5 minutes to see if it appears.
4. If the unit is still not charging, inspect cable for any abnormalities. If seen, discontinue use and contact Customer Support. Make sure the USB power adapter is working and rated at 5 V and 1 A, or check your power socket.
5. Remove the cartridge and inspect the pump's internal components for any discoloration due to corrosion. If so, please file a warranty claim.

Unit not dispensing or dispensing small amounts of foam.

1. Make sure you peel the sticker off the foam cartridge and ensure no adhesive residue is obstructing the openings.
2. Press the power button to increase the volume setting and try again.
3. Re-prime the pump by pressing and holding the power button down for 5 seconds. Then wipe the sensor lens clean (we recommend using rubbing alcohol and a microfiber cloth to do so). Press the power button for 1 second to turn the unit on. Completely cover the sensor window and tap the power button quickly 3 times. Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to perform a continuous dispense.
4. Unblock the soap intake tube by releasing the cartridge, turning your pump upside down and inserting the priming tool (or a thin object, e.g., toothpick, paperclip, etc.) into the opening between the two orange clips. Apply light pressure, and this will clear the tube allowing soap to flow into the pump. Watch our troubleshooting video here.

Liquid is being dispensed instead of foam.

1. Clean the sensor using a microfiber cloth and rubbing alcohol.
2. Move the unit to a different location or away from any close objects.
3. To reset, press and hold the power button down for 5 seconds; then press the power button for 1 second to turn the unit on.

After charging, the pump does not dispense.

1. Keep pump away from heavy steam and back off several inches away from the steam.
2. Release the soap cartridge from sensor pump. Use your finger to cover up the air intake tube (under the pump between the two orange hooks). Then make sure the pump is on and tap the power button quickly 3 times. (Note: this will make the pump run continuously until the sensor window is uncovered.) Watch our video on how to unclog your dispenser.

replacement parts
charging puck

charging puck
PD6220

€17,99
instruction sheeet
instruction sheeet
Download the instruction sheet for your 295ml foam sensor pump.
Download
warranty
contact us

still have questions?claim warrantyor contact customer service.